Q: Is my privacy safe with Anonymous Host?
A: Yes. We ensure 100% confidentiality. We do not request any personal information from our clients neither shall we disclose your payment account to a third party under any circumstances.
Q: What web content can I host at Anonymous Host?
A: Clients are free to host any web content, as long as it is in compliance with our Terms & Conditions.
Q: Where are your servers located?
A: We have server platforms in 4 locations: Netherlands, Germany, Ukraine and Russia.
Q: How good is the Anonymous Host connection speed?
A:We have multiple 10Gbps connections in our 4 Datacenters. Servers are supplied with 100 Mbit network ports by default. 1Gb is also possible. This is a premium high-speed network with exceptional connection on a global scale.
Q: Will you help me transfer my site(s) from my present hosting company?
A: If you have cPanel on your current hosting our support team can transfer your sites to the new server for one off fee of $50. If you do not have cPanel access, please, contact our sales team and they will estimate the transfer costs.
Q: What is Anonymous Host's DNS information?
A: The DNS information will be sent to you in the web activation e-mail shortly after you have signed up for one of our plans. This e-mail will provide all detailed information on your account.
Q: How good is your service and technical support?
A: We have 24/7 engineers to monitor for urgent issues. Our General Support and Sales working hours are 10 am - 8 pm Monday - Friday and 12 pm - 5 pm on Saturdays and Sundays.
Q: How long does it usually take to set up a new account?
1. For shared hosting - 1 hour.
2. For dedicated servers – 2-3 hours.
Q: How is billing handled?
A: All payments are receivedvia Bitcoin or Perfect Money.
Q: Will I need to provide my full address if I order anonymous SSL?
A: This is optional. We will check with you whether you would like to register your new SSL to your own physical/virtual address or to our virtual address.
Q: How long does it usually take to setup new SSL?
A: 2 Days.
Q: Will I need to fax or mail any documentation for SSL?
A: No.Please, do not hesitate to contact us via email at if you have any further questions.